AI phone assistant for healthcare institutions
An AI assistant that answers your institution’s phone
- Knows your institution and applies every change from the very next call
- Answers questions, manages appointments and leaves a record of every call
- Available 24/7, even when several people call at once
Linden Clinic
AiMED Voice
Incoming call
+353 86 ••• 214
- Front desk: with a patient
- Doctor: in an exam
The assistant picks up
AssistantHello, you have reached Linden Clinic. I am an AI assistant, and this call is recorded. How can I help you?
- AI assistant
- Call is recorded
I need an appointment for an abdominal ultrasound, this week if possible.
There is an open slot on Thursday at 10:30 a.m. or on Friday at 2:00 p.m. Which suits you better?
Open slots
- Thursday10:30 a.m.Open
- Friday2:00 p.m.Open
Calendar
Mon
Tue
Wed
Thu
10:30Fri
Abdominal ultrasound, Thursday at 10:30 a.m.
Booked by the assistantCall ended+353 86 ••• 214
- Reason
- Appointment for abdominal ultrasound
- Outcome
- Resolved by AI
- Duration
- 1:05
AI summary
The patient asks for an abdominal ultrasound this week. Booked for Thursday at 10:30 a.m.
The appointment is in the calendar, marked as booked by the assistant.
The phone rings while everyone is busy
When staff are with a patient, the call goes unanswered. And a patient who can’t reach your institution may call another one.
- At the front desk, staff greet patients, take payments and answer the phone all at once.
- After hours and on weekends nobody answers, and that is when patients have time to call.
- The same questions about prices, preparation and opening hours come up day after day.
of respondents in Germany say that doctors’ offices are often hard to reach by phone.
Source: Bitkom, 2024
of patients in England say it is easy to reach their GP practice by phone.
How to get started
- 1We prepare your account
- 2We connect your number
- 3The assistant picks up
Your staff work with patients, not with the phone
- 1Answers the call
- 2Books into the calendar
- 3Writes to the call log
What the assistant does
Everything that can be solved by phone is solved right away. The rest reaches your institution organized.
Answers 24/7
It takes every call, by day, at night, on weekends and on holidays, in Bosnian, Croatian, Serbian and 30+ more languages. Calls outside working hours are marked separately in the call log.
Books into your calendar
It finds open slots by service and doctor, taking working hours and absences into account, and books, reschedules or cancels. The appointment appears in the portal calendar right away.
Answers from the knowledge base
Prices, services, address, working hours and preparation for an exam: it answers from what you enter in the portal. When it doesn’t know something, it says so and offers to have the clinic call back.
Hands off to your clinic, with a summary
When a caller asks for a person, the assistant transfers the call to the clinic, and staff receive a short summary along with it: who is calling and why.
Directs to 112
When a caller says they have urgent symptoms, the assistant does not advise or assess. It tells them to call emergency services on 112.
Call log
Every call with its time, caller, reason, outcome and duration, along with an AI summary, transcript and recording.
Clinic portal
An overview of calls and booked appointments, the calendar, patients, staff with their working hours and absences, services and the access log.
Calls
| Time | Caller | Reason | Outcome | Duration | Appointment |
|---|---|---|---|---|---|
| 08:12 | +353 86 ••• 214 | Appointment for abdominal ultrasound | Resolved by AI | 1:48 | Booked |
| 08:27 | +353 87 ••• 905 | Question about exam price | Resolved by AI | 0:52 | |
| 08:41 | Hidden number | Asks to speak with a doctor | Handed off to staff | 0:37 | |
| 09:03 | +353 85 ••• 377 | Rescheduling a follow-up | Resolved by AI | 1:21 | Rescheduled |
| 21:16 | +353 83 ••• 650 | Appointment with a dermatologist | Resolved by AI | 2:05 | Booked |
AI call summary
21:16 · outside working hours
The patient is asking for an appointment with a dermatologist for a mole check. Exam booked for Monday at 9:15 a.m. with Dr. Carter. Noted that she should come without any cream on her skin.
Who AiMED Voice is for
For healthcare institutions and other organizations whose clients call to book appointments and ask common questions.
Healthcare institutions
Polyclinics and private practices. The assistant answers at any hour, books and moves appointments in the calendar by service and doctor, answers common questions from the knowledge base and hands the call over to staff.
Insurance companies
The assistant answers at any hour, handles common questions from the knowledge base the company fills in, logs every call with a summary and hands the call over to staff.
Wellness and beauty centers
The assistant answers at any hour, books and moves appointments by service and staff member, answers common questions about services and opening hours and logs every call.
In every call the assistant says it is an AI and that the call is recorded.
Data stays where it should
The phone of a healthcare institution carries sensitive data. That is why the rules are clear and written down in advance.
We do not store medical records: reports, medical histories or imaging.
We store clinic and patient data on servers in the EU, with no transfers outside the EEA.
We process speech and AI in the EU.
Call recordings and summaries are kept for a limited time, only the clinic the patient called can see them, and we delete them permanently on request.
We sign a data processing agreement before the first real data.
We take over the admin, not the decisions: no diagnoses, therapies or doses.
100% compliant with the GDPR and the BiH Law on Personal Data Protection.
Certifications held by CEE-MED d.o.o.
- ISO 27001
- ISO 27701
- ISO 9001
- ISO 37001
Frequently asked questions
Does the caller know they are talking to an AI assistant?
Yes. At the start of every call the assistant says that it is an AI assistant and that the conversation is recorded. Nothing is presented as a conversation with a person.
What language does the assistant speak?
The assistant speaks Bosnian, Croatian, Serbian and 30+ more languages.
Do I have to change my phone number?
No. You can get a new number, or keep your existing one and forward calls to the assistant. You pay for forwarding at your carrier’s rate.
What if the assistant doesn’t know the answer?
It says it doesn’t have that information and offers to have the institution call the caller back. In the call log you see the reason for the call and a summary, so you know whom you are calling and why. Once you add to the knowledge base, the assistant knows the answer from the next call.
Does the assistant give medical advice?
No. AiMED Voice is an administrative tool: it answers the phone, books appointments and answers organizational questions. It does not interpret symptoms or advise on therapy. When a caller says they have urgent symptoms, it tells them to call emergency services on 112.
How does the assistant know which appointments are open?
It uses the calendar in the portal: doctors’ working hours, absences, service durations and appointments already booked. An appointment it books is immediately visible to staff.
Who can see call recordings and summaries?
Only the institution the patient called. Every view of a call is recorded in the access log, and at the patient’s request we delete the data permanently.
What happens to calls outside working hours?
The assistant answers then too: by day, at night, on weekends and on holidays. Calls outside working hours are marked separately in the call log.
Can a caller move or cancel an appointment?
Yes. The assistant books, reschedules and cancels appointments, by service and doctor, taking working hours and absences into account. The appointment appears in the portal calendar right away.
What does the call log contain?
Every call with its time, caller, reason, outcome and duration, along with an AI summary, transcript and recording. Calls outside working hours are marked separately.
What are your unanswered calls worth?
Set your own numbers and see an estimate for one month right away.
Example. Enter your own numbers.
We count 22 working days a month.
Estimate for one month
- Missed calls a month
- 176
- Missed appointments a month
- 88
- Value of those appointments a month
- €3,520
The math: calls per day × 22 working days × unanswered share = missed calls. Missed calls × share who would have booked = missed appointments. Missed appointments × appointment value = amount.
This is an estimate from the numbers you enter. It is not a guarantee and not a statistic.
Request a demoWould the assistant work in your healthcare institution?
We will show you how the assistant works with your services and calendar.
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